Enterprise Knowledge Optimization™ (EKO)

When you build a house, first you hire an architect to design it to fit your needs — then you hire the contractors that make it all work. Successful knowledge services work in a similar way — first you design the knowledge initiative, then you execute it.
But too often business research operates in one of two non-optimal modes:
  • Scramble mode — with little overall design or coordination with your organization's strategies and goals
  • Habit mode — where whatever was done last year is repeated this year, without regard to intervening changes in your competitive environment, and their implications for the future

Both scramble and habit approaches produce an intelligence/knowledge architecture that is inadequate for the changing realities of your competitive ecosystem.

How does EKO work?

Enterprise Knowledge Optimization assures that your knowledge and intelligence resources are optimized to support your business strategy. We typically deploy six interrelated workflows:


  1. Supply Side Inventory. TKA inventories your current knowledge infrastructure, including intelligence assets (for example, reports and briefings), process steps, workflows, and people. This is done through intelligence producer interviews and document reviews.
  2. Demand Side Requirements. TKA assesses your organization's intelligence needs through (2a) user interviews and (2b) an independent strategic assessment of your competitive ecosystem.
  3. Asset Mapping and Gap Analysis. TKA maps the assets and component data against current strategic requirements and a value-based financial model of your enterprise. In this way we identify overlaps and gaps in your current intelligence process and asset mix.
  4. Assessment and Evaluation. Using the KVC Scorecard™ (at right) and other proprietary tools, TKA identifies strengths and weaknesses at the asset, process, and people levels.
  5. Program and Roadmap. TKA recommends a program of improvements, along with a phased roadmap for implementation. We can provide tactical implementation support where needed.

Benefits of EKO

EKO results in a comprehensive re-calibration and realignment of your intelligence/knowledge process, thereby maximizing its contribution to competitiveness and ROI.

If you think of your organization as having a strategic knowledge portfolio, EKO is the equivalent of rebalancing that portfolio — as you would periodically rebalance a portfolio of financial investments. EKO is typically cost-neutral, or even cost-reducing — since redundant resources are eliminated at the same time as needed ones are deployed. We improve your knowledge effectiveness and save you money.

Client Use Case - Consulting Firm

A large consulting firm's market intelligence team was concerned that their work was not receiving sufficient credibility and focus from senior management. TKA evaluated and redesigned key work products to improve their relevance, attractiveness, and usefulness to decision-makers. This enhanced the impact of the intelligence work products, which in turn resulted in a substantial boost in the profile and effectiveness of the entire intelligence team and its members.

Client Use Case - Financial Data Provider

A major financial data provider was developing a new financial product serving the investment banking market. TKA was called in to interview the banking team and to systematically map i-bankers' analytic workflow and supporting information needs. The results were used to develop specifications for the new product.

Client Use Case - Accounting and Consulting Firm

A global professional services firm found that their “second generation” knowledge management system was not creating the benefits they had expected.  TKA completed an assessment of the supply side (knowledge producers) and the demand side (knowledge users) to diagnose the problem. Recommendations were developed to integrate the knowledge system more closely with the work flow and incentives of the firm’s professionals.

Client Use Case - Major Health Care Payer

A major health care system was concerned that their market research and competitive intelligence functions would need to evolve quickly to meet the increased competitive pressure and performance demands create by the Affordable Care Act. TKA conducted a supply- and demand-side assessment at a granular data-element level. A detailed program for improvement was developed, along with a phased roadmap for implementation.