Enterprise Knowledge Optimization™ (EKO)

When you build a house, first you hire an architect to design it to fit your needs — then you hire the contractors that make it all work. Successful knowledge services work in a similar way — first you design the knowledge initiative, then you execute it.
But too often business research operates in one of two non-optimal modes:
  • Scramble mode — with little overall design or coordination with your organization's strategies and goals
  • Habit mode — where whatever was done last year is repeated this year, without regard to intervening changes in your competitive environment, and their implications for the future

Both approaches produce a knowledge architecture that is not fully aligned with enterprise strategies -- and may even prove inadequate for the evolving challenges of your competitive ecosystem.

How does EKO work?

Enterprise Knowledge Optimization assures that your knowledge resources are optimized to support your enterprise mission, purpose, and strategies. We typically deploy six interrelated workflows:


  1. Supply Side Inventory. TKA inventories your current knowledge infrastructure, including assets (for example, reports and briefings), process steps, workflows, and people. Data are collected through knowledge producer interviews and document reviews.  These are analyzed using proprietary frameworks including the Knowledge Value Chain®, the Knowledge Services Maturity Model™, and the Knowledge Balance Sheet™.
  2. Demand Side Requirements. TKA assesses your organization's knowledge needs through user interviews and/or surveys.
  3. Ecosystem Assessment. TKA conducts an independent strategic assessment of your competitive ecosystem in order to identify and assess threats, opportunities, uncertainties, and risks, and their likely impact on knowledge requirements.
  4. Asset Mapping and Gap Analysis. TKA maps the assets and component data against current and likely future strategic requirements of your enterprise. In this way we identify overlaps and gaps in your current knowledge process and asset mix.
  5. Assessment and Evaluation. Using the KVC Scorecard™ (at right) and other proprietary metrics, TKA identifies your strengths and weaknesses at the asset, process, and people levels.
  6. Program and Roadmap. TKA recommends a program of improvements impacting both Process Optimization and Strategic Impact. A phased roadmap for implementation is provided. TKA can provide tactical implementation coaching and assistance as needed.

Benefits of EKO

EKO results in a comprehensive re-calibration and realignment of your knowledge process, thereby maximizing its contribution to competitiveness and ROI. If you think of your enterprise as having a strategic knowledge portfolio, EKO is the equivalent of rebalancing that portfolio — as you would periodically rebalance a portfolio of financial investments.

EKO is typically cost-neutral, or even cost-reducing — since redundant resources are eliminated at the same time as needed ones are deployed. We improve your organization's knowledge effectiveness and save you money.

Client Use Case - Consulting Firm

A large consulting firm's market intelligence team was concerned that their work was not receiving sufficient credibility and focus from senior management. TKA evaluated and redesigned key work products to improve their relevance, attractiveness, and usefulness to decision-makers. This enhanced the impact of the intelligence work products, providing a substantial boost to the reputation and effectiveness of the entire intelligence team.

Client Use Case - Financial Data Provider

A major financial data provider was developing an innovative financial product serving the investment banking market. TKA systematically mapped i-bankers' analytic workflow and supporting information needs. The results were used to develop specifications for the new product.

Client Use Case - Accounting and Consulting Firm

A global professional services firm found that their “second generation” knowledge management system was not creating the benefits they had expected. TKA designed and executed assessments of the supply side (knowledge producers) and the demand side (knowledge users) to diagnose the problem. Recommendations were developed to integrate the knowledge system more closely with the work flow and incentives of the firm’s professionals.

Client Use Case - Major Health Care Payer

A major health care system was concerned that their strategic knowledge functions (market research and competitive intelligence) needed to ramp up quickly to meet the increased competitive pressures and performance demands create by systemic changes in the industry. TKA conducted a supply- and demand-side assessment at a granular data-element level. A detailed program for improvement was developed, along with a phased roadmap for implementation.