The objective of all knowledge-based business processes (including Information Technology, Market Research, Competitive Business Intelligence, Corporate Libraries, Research and Development, and even Human Resources) should be — not just to collect or produce information — but by so doing, to create enterprise value. It follows that the same measures of effectiveness and ROI should be applied to information investments (both hard and soft) as to other kinds of investments.

In today's economy the greatest single source of enterprise value is knowledge — embedded in patents, trademarks, brands, employee skills, and so on. Knowledge is at the core of enterprise value-creation. Knowledge is, in that sense, the "engine" of value.

However, most organizations are riddled with non-optimized knowledge processes — ones that fail to maximize value creation, and ones that even destroy value.

The Knowledge Agency can help. We use a set of proprietary tools to quickly diagnose shortfalls in knowledge processes, and to develop corrective actions to close those gaps and thereby increase the return on knowledge investments.

An article about one of these tools, our Knowledge ROI Model (PDF Format), was published recently in Ziff Davis' Baseline magazine. Another, the Knowledge Value Chain™, is the subject of a Knowledge Agency clinic that has been presented worldwide, as well as upcoming public appearances.

Other value-maximizing tools and techniques are described in our Publications section.

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